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Q
Do we need to pay when applying emergency or rescue services from the Fire Station?
The Station upholds the spirit of serving the public. We do not collect any fee from the public when performing emergency services, rescue services, snake catching or other public services.<More>
Q
When an emergency happens, how can I report cases?
Stay calm and call 119. State the location of the emergency in details or describe a nearby landmark. Briefly state the situation of the emergency. Leave your phone number and address for further contact.<More>
Q
When my cell phone signals are weak or dead (or no SIM card inserted), how should I report cases?
Try calling 112. If any of the telecom company nearby receives signals, your call will be transferred to the unit that takes cases.<More>
Q
How can the hearing impaired or people who have language disorders report cases?
Use the Fax number 049-2238034 or send an SMS message to 0911-511-911 and you can reach the Emergency Command Center of the Station.<More>
Q
If calling 119 without justified cause or lying about a fire, how would the lying cases be handled?
According to Article 36 of the Fire Services Act: The case shall be subject to a penal sum not less than NTD3,000 and not greater than NTD15,000.<More>
Q
If the fire escape alley is occupied by objects or blocked and will obstruct fire rescue, which unit can I report to?
The Department of Economic Affairs, Nantou County Government, is responsible for the management of fire escape alleys. If the fire escape alley is occupied by objects or blocked and will obstruct fire rescue, contact the competent authority to solve ...<More>
Q
What can a general family do to prevent fire disasters?
To create a safe living style, prevention is the only way. You need to have an awareness of a crisis in daily life and learn more about fire safety knowledge and escape method. When you are cooking, avoid wearing loose clothes and roll up sleeves....<More>
Q
When using electronic devices, what can I do to prevent an emergency from happening?
If the no fuse breaker trips a lot or the fuse is blown, contact a professional for examination and repair. Always turn off the power of electronic devices when you leave, otherwise the gain cannot cover the loss. If unfortunately, an electrical fi...<More>
Q
Types of fire extinguishers and how they should be used.
Types of fire extinguishers 1. Dry powder fire extinguisher 2. Foam fire extinguisher 3. Carbon dioxide fire extinguisher 4. HALON fire extinguisher (1). Check if there’s rust or crack on the outer appearance (2). Check if the fire extin...<More>
Q
When a fire occurs, what should we pay attention to while escaping?
When a fire occurs, do not panic. Generally, there are 3 escaping situations. The first one is on-the-go, the second one is waiting in indoor space for rescue, and the third one is the situation that no rescue can be expected. The notices are detaile...<More>
Q
Notices for using the gas
A gas water heater should be installed outdoors. If it is installed indoors, use an exhaust pipe to discharge the exhaust gas to an outdoor environment. When using stoves, make sure the window is open and the environment is well ventilated to avoid ...<More>
Q
Can I apply for the Fire Certificate online?
Online application services are not available.<More>
Q
Where can I apply for the Emergency Medical Service Certificate?
Where can I apply for the Emergency Medical Service Certificate? Who can apply for the Emergency Medical Service Certificate? If I want to apply for the Emergency Medical Service Certificate in person, what documents do I need to prepare? Acquire ...<More>
Q
Where should I mail the application form for the Emergency Medical Service Certificate to? What is the FAX number?
Emergency and Rescue Section of Nantou County Government Fire Station (No. 494, Minzu Rd., Nantou City). +886-49-2222368.<More>
Q
What is carbon monoxide poisoning?
In an environment with insufficient oxygen, the combustion of gas will become incomplete and carbon monoxide (CO) with no color and smell will be generated. Carbon monoxide will replace oxygen to combine with heme in our blood and this will reduce th...<More>
Q
Why would improper installation of water heaters cause carbon monoxide poisoning?
Bad ventilation can easily cause carbon monoxide poisoning since the concentration of carbon monoxide is too high. The main reason includes the following: The place where water heaters or other gas devices are installed is not well-ventilated (suc...<More>
Q
What is the handling process of carbon monoxide poisoning?
Open the window and move the poisoned person to a well-ventilated environment. Make sure the person is breathing smoothly and perform artificial respiration when necessary. Loosen the tight clothes. Monitor the breath of the patient closely and se...<More>
Q
What are the notices for household fire prevention?
Volatile oils (gasoline, alcohol, banana oil, solvent naphtha) are the most inflammable thing. Do not place them in the home. If illegal structures are constructed or street vendors are set up around lanes and alleys near the household, fire rescue ...<More>
Q
How to carry out fire safety practices?
Regularly examine and maintain the wire to prevent short circuit. Cultivate the habit of turning off the gas after using. Since electric candles on the shrine are always on, pay attention to see if the wire is damaged or over-heated. When performi...<More>
Q
How to establish a family escape plan?
Family members should discuss together and think about the possible location of fire in the house. Two escape routes should be planned for that when the main entrance/exit is unavailable, you can get out of the house from another door or window to ga...<More>
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